HOUSTON: 713.522.0088 TOLL FREE: 877.542.0088 DALLAS: 214.745.0088
Q: I’m not a trade professional; May I still purchase from Elegant Additions?
A: Yes. We welcome home owners as well as those in the design trade.
Q: When will I receive my purchases?
A: On average, items ordered from Elegant Additions will be delivered in approximately 4 - 6 weeks from date of purchase. Some items may take longer, depending on finish, style and manufacturer.
Q: Do you have local pick up?
Q: How do I know what to order when it comes to sinks, bathtubs, etc?
A: We invite you to make an appointment with either of our showrooms. Bring in your blue prints or plans. Our sales associates will be happy to assist you with your selections and tell you about the options such as finishes, sizes and features.
Q: What is your warranty?
A: We want you to be satisfied with your purchases. Each manufacturer that Elegant Additions represents
has its own warranty policies. If you have a question on your specific purchase, please contact either of our
showrooms and ask to speak with our customer service representative. He/she will work with the manufacturer
on your behalf regarding warranty concerns.
Q: May I place a phone order?
Q: What is your General Return Policy?
A: Most of the items we sell are special order and therefore not returnable as per the manufacturer’s policies.
Please make an appointment with one of our design specialists who will assist you in selecting the appropriate
items for your project.
Q: What happens if my item is defective?
A: Simply call either of our showrooms and ask to speak with someone in customer service.
Explain the issue(s) with your item. We will be happy to assist you.
Q: How do I care for my products?
A: All you need to know to care for your beautiful new fixtures can be found in our exclusive CARE MANUAL.
Simply click HERE to download a copy.
Q: Are all of the items that you carry listed on your website?
A: No. We carry hundreds of items, of which only a few are shown on our website. To see more of the items
Q: How do I convert measurements to inches?
1 inch = 2.54cm. To convert inches to centimeters multiply your figure by 2.54.
For a copy of our helpful Metric CONVERSION CHART, click HERE